Privacy Policy SPK Brands Pty Ltd (“SPK Brands”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an enquiry, communicate with us, or engage with our services.By using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
SPK Brands Pty Ltd
Email: josh.kim@spkbrands.com
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Email address
Business or brand name
Country or location
Production or project information
Any details you provide in enquiry forms or direct communications
Information shared through Instagram, Meta messaging, email, or other communication channels.
We may also automatically collect certain information when you use our website, including: IP address, Device type, Browser type, Operating system, Pages viewed, Time spent on pages, Click behaviourReferral sources, General geographic locationWebsite interactions and usage behaviour.
3. How We Use Your Information
We may use your information to:
Respond to enquiries, Communicate with you regarding our services, Assess project suitability, Provide quotes or proposals, Deliver consulting or content-related servicesImprove our website and user experience, Analyse website performance and visitor behaviour, Measure advertising effectiveness, Retarget website visitors through advertising platforms, Prevent fraud, abuse, or misuse.
4. Analytics, Tracking & Advertising
We use third-party tools to understand website performance and improve our marketing.These may include:
Google Analytics: Used to measure website traffic, engagement, visitor behaviour, and performance.
Meta Pixel (Facebook / Instagram): Used to measure ad performance, understand conversions, and deliver relevant advertising.
Microsoft Clarity: Used to analyse website behaviour, interactions, session recordings, and general usability to improve website experience.These tools may collect information such as browser activity, page interactions, click behaviour, session duration, and device information.
5. Cookies
Our website may use cookies and similar tracking technologies to:Improve website functionalityAnalyse visitor behaviourMeasure campaign performancePersonalise advertising experiencesYou may disable cookies through your browser settings, however some website functionality may be affected.
6. Communications
If you contact us via:Website enquiry formsEmailInstagramFacebook / Meta messagingOther communication channelsWe may retain those communications for customer service, business operations, and future correspondence.
7. How We Share Information
We do not sell your personal information.We may share information with trusted third-party service providers who assist us with:Website hostingAnalyticsAdvertising platformsCRM or communications toolsTechnical supportBusiness operationsThese third parties may only access information necessary to perform their services.We may also disclose information where required by law.
8. Data Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Because we use third-party platforms and services, your information may be stored or processed outside Australia, including in countries where privacy laws may differ from your local jurisdiction.By using our website, you acknowledge and agree to this.
10. Third-Party Platforms
Our website or communications may contain links to third-party platforms such as Instagram, Meta, or other external services.We are not responsible for the privacy practices of third-party websites or platforms.
11. Your Rights
Depending on your jurisdiction, you may have rights to:Request access to your personal informationRequest correction of inaccurate informationRequest deletion of personal information
Withdraw consent where applicable
Make a privacy-related complaint
To make a request, contact:josh.kim@spkbrands.com
12. Retention of Information
We may retain personal information for as long as reasonably necessary to:respond to enquiriesprovide servicesmaintain business recordscomply with legal obligationsresolve disputesimprove future services
13. Changes to This Policy
We may update this Privacy Policy from time to time.Any updates will be posted on this page with the revised effective date.
14. Contact
If you have any privacy-related questions, requests, or concerns, please contact:SPK Brands Pty Ltd josh.kim@spkbrands.com
